Introduction & Binding Nature
Custom Orders & Communication
Production/Delivery Times & Costs
Current Wait/Priority Ordering
Please be aware that our current production time is approximately 8 weeks for custom orders. However, we do arrange our production schedule so as to leave space to accept a limited number of rush/priority orders and will try our absolute best to get your sweetie a beautiful item/outfit in time for their special day if so requested by you.
Use the Rush/Priority 'Addon Item'
Faster Delivery Can Cost More
All of our designs are priced according to the complexity of the design and the size ordered. Our best value buys are our combination sets that are specially priced and offer combined shipping. Payment of orders can be made via PayPal or Stripe as indicated upon Checkout. Of course, PayPal supports credit/debit card and PayPal balance payments/transfers and Stripe handles a similarly large array of payment options, including credit/debit cards and other charge facilities/accounts. Please note that payment in full is required up-front for all orders. No work will commence on your order until that payment is received by us. We apologise in advance if this causes any inconvenience but logic dictates why we must do business like this. Our shop prices do not include shipping and handling. Prices are subject to change and we accept no liability as to obvious print errors/oversights in respect to pricing.
Returns, Refunds, Cancellations
Standard Returns Policy
In the event that you wish to return your order and obtain a refund, you must contact us within 7 days of delivery of your order. Requests received after this time will not be honoured unless otherwise agreed by us in writing. All return shipping costs are to be paid by the buyer and are not refundable. When your order is returned, your purchase payment will be refunded minus the shipping. Orders may only be returned on products without fabric or design alterations/changes and no refunds are offered for products that have been personalised with names. Cancellation of orders will be accepted by us if actioned, in writing, not less than seven (7) days before the order is to be shipped. If an order is cancelled less than seven (7) days from the date of shipping, a cancellation charge will be incurred. Please appreciate that, at seven (7) days from shipment, all orders have already incurred time and cost in design, processing and are awaiting embroidery and/or may be already embroidered. On any cancellation of orders exceeding a purchase value of $100, a $20 cancellation fee will be charged.
No Refund for Rush/Priority Orders
All Rush/Priority ADDON Service charges are non-refundable. If a Rush/Priority Order ADDON is paid and the associated order is cancelled at any time, the Rush/Order fee/charge will not be refunded to you. Rush/Priority orders are actioned and go into production immediately upon receipt by us and have the practical effect of delaying existing non-time-dependent orders. Accordingly, we do not offer a refund for that service as the adverse financial impact of prioritising your order over those already received has already been incurred by us. That said, if a product associated with a Rush/Priority order is incorrectly embroidered or damaged (i.e. a efficiency/oversight/mistake on our behalf), the order will of course be refunded or adjusted in accordance with your preferences as ‘fit for purpose’ logically differs from a change of mind on your behalf. The Rush/Priority Order fee itself, however, remains non-refundable for the aforementioned reasons and its obvious independence from the product fitness as an urgency service. Refunds requested for Rush/Priority orders in absence of deficiencies as to the fitness of the product(s) (i.e. simple change of mind) will not be refunded, whether personalisation of the garment/product has occurred or not.
No Refund for Discounted/On-Sale Orders
No Refund for Custom/Personalised Orders
Unfortunately, we have have a no-return policy in respect to all custom/personalized, special, sale and wholesale orders/items, save and except if the item/product you receive is received in a damaged condition. In that event, we pay all shipping costs on damage returns (only). In order to request a return on the grounds that an item/product was received in a damaged/unfit condition, a photograph or preferably photographs showing the item/product in said damaged condition must be submitted within 24 hours of receipt of the order. For obvious reasons, if the item/product in question is tampered with or used/worn the order cannot be refunded or replaced. On all other returns, the shipping charges are the customer’s responsibility and cost. Again, other than fitness/warranty issues, absolutely no refunds or returns are offered in respect to orders that have been customized/personalized at a customer’s request with names or specialized colors or fabric/material changes.
Unforseen Shipping Delays
In the event that written notification of an anticipated or actual delay in shipment/delivery has been made and you fail to contact us within three (3) days of the receipt of said notification and associated updated delivery date/time, that order will not be refunded. Please see Additional Information section for additions/variations to this policy.
No Liability for 3rd Party Delivery Failings
Please be aware that all orders will be shipped to the address that you the customer enters into the form at the Checkout. We accept no responsibility/liability for any losses incurred by customers or any other associated third (3rd) parties as a result of incorrect shipping address data entered in the purchasing process. If additional charges are incurred by the customer or the order lost in its entirety as a result of such an oversight, that is, regrettably, the customers mistake and liability to incur. Please note that we do not accept liability for or offer returns/refunds in respect to failures or delays in the delivery performance of orders/items/products shipped/handled with/by third (3rd) party postal/courier services including but not limited to AUSPost. In the event that any 3rd party postal service such as AUSPost fails to deliver a customer’s order in accordance with its own advertised terms of service – be that within the time advertised by the relevant service (e.g. ‘same day delivery’, ‘next day delivery’ etc) or at all, any responsibility and associated damage/liability for that failing is sole responsibility of the relevant 3rd party postal service and not us. We will always deliver your order into the care of 3rd party postal services and/or delivery agents so as to ensure that delivery is affected to you on or before the anticipated delivery date. The date/time that we deliver your order to said 3rd parties so as to ensure timely delivery to you will always accord with the advertised/guaranteed assurances of these 3rd parties in respect to their delivery performance and policies. If they fail you in their undertakings as to timely delivery/policies, we will provide you with any information/assistance we can so as to allow you to seek reimbursement/recompense from the offending 3rd party, however, we cannot and will not be held (legally or morally) responsible for their failings.
Intl. Shipping Upgrade IS NOT the Rush/Priority Addon
Please DO NOT CHOOSE the Intl. Shipping Upgrade Item and expect to have the order prioritized/rushed – shipping upgrades are to cover the additional costs associated with delivering the item/order to you from Australia – i.e. it covers the extra cost of airmail shipping only. If you also want your international order rushed/prioritized, then you need to add the Rush/Priority Order ADDON as well as the Intl. Shipping UPGRADE.
Generalised Observations re Aussie Delivery
Right to Unilaterally Alter Delivery Date
Damage by Washing - Indemnification
Although we of course remain bound only by fitness/warranty at common law and the you alone are responsible for any damage you may cause to your HHBC master piece with washers, dryers, irons and the like, please note that any order that include bows, rhinestones, or other delicate embellishments should not be washed in a washing machine. These are sensitive items and should be hand washed or dry cleaned for best results. Wash inside-out on delicate cycle in cold water, tumble dry low, or lay flat to dry, do not bleach, and do not iron applique. Recommendations only and no liability as to washing methods or treatment of clothes/items once they are in your care generally.